We're here to help
Have a question about document specifications, need assistance with your download, or requesting a refund? Our team responds to every inquiry within 12 hours.
Direct Support
✉️For all order issues, technical questions, or general feedback:
⚡ Typical response time: under 2 hours (guaranteed within 12h).
Photo guarantee
🛡️If your unlocked photo was rejected by any government authority:
- Email [email protected]
- Include your order email address or checkout reference
- We issue an immediate full refund — no hassle
Frequently Asked Questions
Where is my unlocked photo downloaded?
Downloads are processed instantly in your browser right after payment completes. If you closed the window, simply return to the editor on the same browser — your unlock status is persisted automatically.
How do I print for $0.35 at CVS or Walgreens?
Upload your downloaded 4×6 inch sheet to any photo kiosk or website (CVS, Walgreens, Walmart) as a standard 4×6 photo print (approx. $0.35). Do not select their $16.99–$17.99 passport photo package!
Are my face photos kept private?
Yes. All images are processed solely to verify compliance and remove backgrounds, and are permanently deleted from processing servers within 24 hours. We never sell or train AI models on your photos.